Shipping policy
Where does my order ship from?
- USA: our warehouse in South Carolina.
- Australia and the rest of the world (including Canada): Sydney, Australia.
How much does shipping cost?
|
Destination |
Order |
Shipping |
|---|---|---|
|
Australia |
Stickers only |
$5.95 AUD |
|
Australia |
Standard (any claw, bag or mix) |
$9.95 AUD |
|
Australia |
Large orders over 1.2kg |
$15.95 AUD |
|
USA |
All orders |
$7.95 USD flat |
|
Rest of world |
Under 0.6kg |
$20 AUD |
|
Rest of world |
0.6kg and over |
$35 AUD |
The exact cost is always shown at checkout before you pay.
When will my order be sent?
In-stock orders: dispatched within 1–2 business days. If you need something by a certain date, check with us before ordering.
Preorders: if your order includes a preorder item, the whole order is held until the preorder arrives. To get in-stock items sooner, place them as a separate order. Estimated dates are on each preorder product page and on our Dispatch Times page, updated every Monday.
Sale periods: during sales and launches our packers are flat out like a lizard drinking, so dispatch can take longer. We'll post significant delays on our Instagram stories. You're welcome to check in with us, but we can't jump the queue.
How long does delivery take?
- Australia: usually 2–7 business days after dispatch.
- USA: usually 2–5 business days after dispatch.
- Rest of world: usually 6–27 business days after dispatch, depending on your country.
Every order is packed carefully so it arrives safe and sound.
Customs and duties
Orders within Australia and the USA have no import duties. Orders to other countries ship from Australia and may attract customs duties, taxes or handling fees, which are set by your government and paid by you. If a parcel is returned because these weren't paid, we'll issue store credit minus any return shipping we're charged.
My parcel says delivered but I can't find it
Please make sure your delivery address has a safe place to leave parcels. Once the postal service marks a parcel as delivered, we can't be responsible for it. Please contact the local postal service directly about their policies.
Wrong address
Please double-check your address at checkout. We can't be responsible for orders sent to an incorrect address. If you spot a mistake, email us straight away and we'll try to catch it before it ships, but we can't promise.
Damaged or wrong items
Email us with your order number and a photo and we'll make it right.
Questions?
Email hello@beabellingham.com.