Frequently Asked Questions
🚚 Shipping & Dispatch
How quickly will my order be dispatched?
If your order contains only in-stock items, we'll usually dispatch it within 1 to 2 business days.
During launches, sales and holiday periods, dispatch times may be a little longer. If that happens, we'll always let you know on the website.
I've ordered a preorder item. When will my order ship?
If your order contains a preorder item, your entire order will be held until the preorder arrives.
If you'd like your in-stock items sent straight away, please place two separate orders:
- Order 1: In-stock items
- Order 2: Preorder items
Estimated preorder dispatch dates are listed on each product page.
How much does shipping cost?
Shipping is calculated at checkout based on your location and the size of your order.
How long will delivery take?
Once dispatched, Australian deliveries generally arrive within 2 to 7 business days.
International delivery times vary depending on your country and local postal service.
My parcel is delayed, missing or damaged.
Email us at hello@beabellingham.com with your order number and, if needed, photos of any damage.
We'll try to help out!
Always ship to a secure location! We can't be responsible for theft if an item has been marked as 'delivered'.
🌎 International Orders
Will I have to pay customs, duties or import taxes?
Australia: Orders shipped within Australia are dispatched from our Sydney warehouse, so there are no import duties or tariffs.
USA: Orders shipped within the USA are dispatched from our South Carolina warehouse, so there are no import duties or tariffs.
Everywhere else (including Canada): Orders are dispatched from Australia. Your country may charge customs duties, import taxes or handling fees. These charges are set by your local government and are the responsibility of the customer.
If a parcel is returned because customs charges weren't paid, we'll issue store credit for the order, minus any return shipping costs we're charged.
💛 Returns & Exchanges
Can I return my order?
You have 30 days from receiving your order to request a return.
Items must be:
- unused
- in their original condition
- in their original packaging
- accompanied by proof of purchase
To start a return, email hello@beabellingham.com.
Please don't send items back without contacting us first. We don't offer free returns. We highly recommend using tracking on your return.
Can I change my order after placing it?
Unfortunately not.
Our warehouse team starts packing orders very quickly, so we're unable to make changes to items, colours or quantities once an order has been placed.
I entered the wrong shipping address.
Email us as soon as possible.
If your order hasn't been dispatched yet, we'll do our best to update the address. However, we can't guarantee we'll be able to catch it before it leaves the warehouse.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos if applicable.
We'll make it right.
Can I exchange something?
The quickest option is to return your original item once it's approved, then place a new order for the item you'd prefer.
Are there items that can't be returned?
For change-of-mind returns, we can't accept:
Sale items
Gift cards
Personalised or custom-made products
Products that can't be resold for hygiene or safety reasons once opened or used
This doesn't affect your rights under Australian Consumer Law. If your item arrives faulty, damaged, incorrect, or doesn't meet the consumer guarantees, please get in touch and we'll make it right.
EU Customers
If your order is shipped to the European Union, you're entitled to a 14-day cooling-off period under EU consumer law.
Items must still be unused, in their original condition and packaging, with proof of purchase. We recommend using TRACKING on your item. Returns are at customers cost. Email us to obtain the address of where to send to in Sydney, Australia.
When will I receive my refund?
Once we've received and inspected your return, we'll let you know whether it's been approved.
Approved refunds are processed back to your original payment method. Banks can take up to 10 business days to process the payment.
🎨 Products
My product looks slightly different to the photos.
Small variations are completely normal, and we love that they are unique!
Because of the manufacturing process and the materials we use, colours, patterns and placement can vary slightly from piece to piece. That's part of what makes each one unique.
Always refer to the individual product page for product-specific care instructions.
🎁 Discounts
Can I use a discount code on sale items?
Sorry! Discount codes can't be used in conjunction with sale items or other promotional offers unless specifically stated.