FAQ

Each piece is handmade in my Sydney studio. They're not going to be straight, and will be wibbly wobbly. The colour ways are all different, and the dispatch team pick what's first at hand because surprises are GREAT. You get what you get. No swapsies. 

How do I care for my product?
To extend the life of each piece, hand washing is recommended, however, they are all dishwasher/microwave safe. The glazes and clay used are all food safe.

When will my product get delivered?

Business as usual delivery

If your item is in stock in the studio it will be sent within 3 business days. Please check before ordering if you need your item in a hurry.

Items are packaged carefully ensuring they arrive with you safely.


Or you can pick up from Clay Sydney Enmore for FREE. It's open Wednesday - Friday 9-3 or Saturdays 1030-3. 

Domestic packages are sent via Sendle courier service. 
Overseas orders are shipped from Enmore, NSW, 2042 via Sendle.  
Shipping takes 5-15 working days depending on your location. Large cities tend to be closer to 5 days or less, small towns in little countries can take much longer. 

Overseas shipping can be delayed by up to 6 weeks depending on your countries customs. Please contact me if you have not received your parcel after this time. 

All customs taxes that may be incurred by a parcel will be the responsibility of the purchaser.
Please double check the address you supply to ensure it is correct as I will not be responsible for orders mailed out to incorrect addresses.  Unfortunately, we cannot mail to P.O Box addresses at this time.


What will it cost to ship?

Shipping costs will vary based on delivery location and will be calculated at checkout. 

What is your return policy?

I'm sorry but at this time we cannot accept refunds or exchanges without the item being returned at your cost, so please consider purchases seriously.