Frequently Asked Questions
Are we real hoomans?
YES! (In this internet age, who the heck knows anymore)
My name is Bea (said like Tea) - you can see more about me on my instagram. My Customer Service manager is Jess (or Jessie, or Jessica). Madi is the person who helps with marketing, silly videos and also runs our wholesale. Caitlin is our dispatch coordinator here in Sydney and Ashley does her thing in our South Carolina warehouse. We all live here in sunny Sydney, accept Ashley, who lives in Charleston.
🚚 Shipping & Dispatch
How much is shipping?
Flat and boring, the way shipping should be.
- Australia: $9.95. Sticker-only orders are $5.95. Really big orders (1.2kg+, think a pile of bags) are $15.95.
- USA: $7.95 USD flat.
- Everywhere else: $20 AUD, or $35 AUD for heavier orders.
You'll always see the exact cost at checkout before you pay. No surprises.
When will my order be sent?
In-stock orders leave us within 1–2 business days. During launches, sales and the silly season we can get flat out like a lizard drinking, so it might take a little longer. If it does, we'll say so on the website and on Instagram stories.
Where does my order ship from?
- USA: our warehouse in South Carolina.
- Australia and everywhere else (yes, Canada, you too): Sydney.
How long does delivery take?
- Australia: usually 2–7 business days after dispatch.
- USA: usually 2–5 business days after dispatch.
- Everywhere else: usually 6–27 business days, depending on your country and its postal service.
SHIP SAFELY. IF YOUR AREA IS KNOW FOR PARCEL THEFT, MAKE SURE YOU HAVE A SECURE DELIVERY ADDRESS.
I ordered a preorder item. When will it ship?
If your order has a preorder item in it, the whole order waits until the preorder arrives. We'd rather send you one happy parcel than two half-happy ones.
Want your in-stock goodies now? Place two separate orders: one for in-stock items, one for preorders. Estimated dispatch dates are on each preorder product page, and the Dispatch Times page is updated every Monday.
My parcel is late, missing or damaged.
Email hello@beabellingham.com with your order number (and photos if anything's damaged) and we'll sort it out.
Please ship to somewhere safe. Once the postie marks a parcel as delivered, we can't be responsible if it walks off.
🌎 International Orders
Will I have to pay customs, duties or import taxes?
- Australia: nope. It ships from Sydney.
- USA: nope. It ships from our South Carolina warehouse, so there are no tariffs or import fees. But you might have some taxes as you would usually expect for any local goods, and they will be listed.
- Everywhere else (including Canada): your order ships from Australia, so your country may charge customs duties, import taxes or handling fees. Those are set by your government and paid by you. Out of our hands there, champ.
If a parcel comes back to us because customs charges weren't paid, we'll give you store credit for the order, minus any return shipping we're charged.
Do you ship to the EU?
Not right now, sorry. New EU packaging laws make it very hard for small businesses like us. We're hoping a workable solution comes along, and we'll shout it from the rooftops when it does. UK, possibly the only good thing that came out of Brexit is that you are not part of EU packaging laws and we still do ship to you.
💛 Returns & Exchanges
Can I return my order?
Yes. You've got 30 days from the day your order arrives to ask for a return. Items need to be unused, in their original condition and packaging, with proof of purchase.
To start a return, email hello@beabellingham.com. Please don't post anything back before you hear from us, or it may not find its way home. Return postage is on you, and we strongly recommend tracking.
What can't be returned?
For change-of-mind returns, we can't take back:
- sale items
- gift cards
- personalised or custom-made products
- anything that can't be resold for hygiene reasons once it's been opened or worn (yes, that includes claws that have been in your hair)
None of this affects your rights under Australian Consumer Law. If something arrives faulty, damaged or wrong, we'll make it right.
My order arrived damaged or wrong.
Sorry! Email us your order number and a photo and we'll fix it, fast.
Can I swap something for a different one?
The quickest way is to return the original once we've approved it, then place a new order for the one you'd rather have.
When will I get my refund?
Once your return arrives and we've checked it over, we'll let you know it's approved. Refunds go back to your original payment method, and banks can take up to 10 business days to show it.
Can I change my order after placing it?
Unfortunately not. Our packers are speedy little things, so once an order is in, we can't change items, colours or quantities.
I put in the wrong address!
Email us ASAP. If your order hasn't left yet, we'll do our best to update it, but we can't promise to catch it in time. Our customer service is in Australia, and Jessie can't be awake 24/7 so sometimes USA is packing, while we're sleeping. We get to them as soon as we get into the studio.
🎁 Payments, Discounts & Freebies
How can I pay?
Credit and debit cards, Shop Pay and Afterpay (four interest-free payments). We don't accept PayPal. Checkout is secured by Shopify.
Freebies?
We LOVE freebies. You LOVE freebies. In the highly unlikely event that we run out of a freebie before we can change the website, we will replace your freebie with something else. We're putting this here because it happened once in a sale, and freaked everyone out, and we don't plan on it happening again, but if it does, here, we wrote this down.
Can I use a discount code on sale items?
Sorry, no. Discount codes can't be combined with sale items or other offers unless we say otherwise.